Protecting European Consumers

The basic aim of consumer protection policy in the EU is to inform and empower consumers, ensuring they are equally well-protected across the 27 EU Member States with the European Commission working in synergy with the National Authorities. EU rules curb abusive practices, harmonize legislation in the financial services and monitor product safety (via the RAPEX alert system). In addition the European Consumer Centres (ECCs) provide information and support in case of redress to EU citizens.